Chapter 19: Managing Quality and Performance

The systematic process of regulating the activities of the organization in order to make them consistent with the plans and standards of the organization is called:
1. operational planning.
2. organizing.
3. organizational control.
4. leading.
An objective such as: "Our company will increase its market share in soft drinks next year by two points" is called a(n):
1. unachieveable goal.
2. hopeful outcome.
3. non-specific goal.
4. standard of performance.
What type of budget forecasts the dollar sales that an organization expects to achieve during the next fiscal year?
1. Cash flow budget
2. Revenue budget
3. Capital budget
4. Expense budget
The current ratio is computed by taking the current assets and ________ the current liabilities of the organization.
1. adding
2. subtracting
3. multiplying it by
4. dividing it by
A group of workers who volunteer to meet on a regular basis to try to solve problems that affect the quality of their work output is called a(n):
1. quality circle.
2. vertical group.
3. virtual group.
4. diagonal circle.